Chiropractic Clinic FAQ's

About Chiropractic Treatment

You can find a list of conditions that chiropractors typically manage Here. This list of conditions has been taken from the Advertising Standards Authority and Committees of Advertising Practice.

If you are unsure if chiropractic treatment is right for you or wish to have the opportunity to discuss with a chiropractor, please get in touch by clicking Here.

The chiropractor will be able to give you a call at their earliest convenience to see how we can help you.

Chiropractic treatment is typically not painful however some people may experience some discomfort either during or after treatment. Potential side effects can include aches, pains or stiffness.  

It is important to note that if you do experience any discomfort either during or after treatment, please do inform your chiropractor.

Yes! Chiropractic is a safe treatment method however, as with all treatment methods there are some known side effects and potential risks.

During the initial consultation, your chiropractor will be screening for any risk factors for any potential side effects or adverse risks. If any of these are present, they will discuss potential alternative treatment methods with you. These discussions will take place before commencing treatment.

We generally aim to treat you during your initial consultation so that we can get you started on your journey to recovery.

There are times where this may not be possible, particularly if the chiropractor needs to spend more time with taking your medical history and conducting your physical examination.

In preparation for your first appointment, all we ask is that you complete the medical history intake form which should take a few minutes to minimise any delay in commencing with your physical examination. If you have not received this link, or are unable to access the form, please Contact Us.

The number of sessions will depend upon your condition as well as how you respond to treatments. Your chiropractor will provide an indication of the number of treatments which you may need when discussing your plan of management during your report of findings at the consultation appointment.

Most patients see an improvement in their condition after a few treatments. If you do not notice any change in your symptoms within a few treatment sessions, please discuss this with your chiropractor.

You can decide to stop treatment at any time. All we ask is that you contact us at the clinic to let us know.

About The Chiropractor

You will be seeing James Oldham, a registered chiropractor, and Director of Chiropractic Healthcare Derby. More information can be found Here.

Yes! All chiropractors at Chiropractic Healthcare Derby are registered with the General Chiropractic Council. Further information regarding the GCC can be found by clicking Here.

James is also registered with the British Chiropractic Association and a Licentiate member of the Royal College of Chiropractors.

Booking An Appointment

No! You can make an appointment directly with us without having to be referred by your GP.

Booking an appointment at Chiropractic Healthcare Derby is easy.

You can book online – Here

Alternatively if you need to speak to someone or if you wish to book over the phone, please Contact Us.

You can book your appointment online in the usual way. However, before your appointment, we require details of your health insurance authorisation so that we can process your treatment through your provider.

Please provide your membership number, authorisation code(s), and the number of treatment sessions you have been allocated.

These details can be added to your online questionnaire or, alternatively, emailed to info@chiropractichealthcarederby.co.uk ahead of your appointment.

Please note that any excess or additional charges will depend on the terms of your health insurance policy.

You can cancel or change your appointment online by clicking HERE.  

Attending Your Appointment

We recommend that you wear loose fitting clothes to aid the chiropractor in the physical examination and treatment.

All patients are entitled to bring a chaperone to their appointments, providing they have your consent. All patients under 18 must be accompanied by a parent or guardian.

Chiropractic Healthcare Derby
@ The Old Surgery
The Old Surgery
5 Tufnell Gardens
Derby
DE22 4DY

Chiropractic Healthcare Derby
@ Willow House
Willow House
Willowpit Lane
Hilton
Derbyshire
DE65 5FN

You will be able to book your chosen location using our Online Booking System.

Once you have booked your appointment, you will receive a confirmation email which will confirm the time,
date and location of your appointment.

You can call the clinic reception at the following times.
Monday – 09:00-19:00
Tuesday – 09:00-12:00
Wednesday – 09:00-19:00
Thursday – 09:00-19:00
Friday – 09:00-19:00
Saturday – 09:00-12:00
Sunday – Closed

We have waiting areas available at both clinic locations or you are also welcome to wait in your car until your chiropractor is ready to see you.

Willow House: Please use the intercom system and select Room 2 to let us know you have arrived. You can then wait in the waiting area.

The Old Surgery: Please use the intercom system and select Room 4 to let us know you have arrived. You can then wait in the waiting area.

If you choose to wait inside, please remain considerate of other patients as treatment may be taking place nearby.

Yes, parking is available at both of our clinic locations.

The Old Surgery: Parking is available on site. If the car park is full, there is additional parking available on the nearby Vauxhall Avenue.

Willow House: Parking is available on site. Please take extra care when walking across the car park, as there are currently ongoing building works to the driveway.

Payment & Insurance Billing

We accept all major debit and credit cards. We also accept cash.  You will pay for each treatment at the end of the appointment.

Are You Registered With Healthcare Insurance Providers?

Yes, the chiropractor is currently registered with the following healthcare insurance providers:

  • AXA
  • Bupa
  • Simplyhealth
  • Cigna
  • Vitality
  • WPA

If you have a healthcare cash plan, we can also provide you with treatment receipts to allow you to claim back the cost of your treatment, provided your policy includes cover for chiropractic treatment.

We recommend checking the terms of your policy with your healthcare insurance or cash plan provider before booking your appointment.

You can book your appointment online in the usual way. However, before your appointment, we require details of your health insurance authorisation so that we can process your treatment through your provider.

Please provide your membership number, authorisation code(s), and the number of treatment sessions you have been allocated.

These details can be added to your online questionnaire or, alternatively, emailed to info@chiropractichealthcarederby.co.uk ahead of your appointment.

Please note that any excess or additional charges will depend on the terms of your health insurance policy.

We are usually able to invoice most insurance providers directly after your treatment sessions. Some policies may require you to pay your excess directly to us. If you plan for your treatment to be covered under your health insurance, please contact the clinic directly and we will be able to confirm this by speaking to your insurance provider.